Episode Details

Summer Webinar Series from Keys to the Shop®!

Congratulations! You hired the right people! Now comes one of the most critical parts of the relationship between employee and employer, raining and onboarding.

All too often we rush this process and engage in "trial by fire" training, we give people big manuals and handbooks and simply tell them "read this". How's that working for ya?

I can tell you from working for 27 years in coffee and personally coaching over 85 cafes, this is common and this does not cut it.

In this 2nd in the 3part webinar series, we are going to dive deep into the what, why, and how of setting up an effective training and onboarding system that will actually produce competence, confidence, and growth for both you and your staff. Your customers benefit by receiving better service, hospitality, and quality from a staff that is truly empowered.

Date: July 30, 2026 | Time: 11:00 AM EST

You will walk away with:

🔑 A time tested framework for training and onboarding
🔑 The ability to manage your time so you can plan for good training
🔑 Instructions on how to prepare yourself and the trainee
🔑 The knowledge of pitfalls to avoid
🔑 Confidence for accountability and management
🔑 Tools to help you begin to track performance
🔑 Insights from the live Q+A

Excellence is not accidental and does not happen because of wishing it was so. It happens when we plan, train, and coach our staff through a system designed to deliver it every time.

👏Registration opens next week so stay tuned!

🔥You can purchase all 3 for a 20% discount.

🔑 Comment "keys" to be first in line for registration.

CLICK HERE TO REGISTER!

Sign up for 1:1 CONSULTING AND COACHING

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com

OR... book a free call now to talk about working together

https://calendly.com/chrisdeferio/30min