Episode Details

Twilio turns phone systems into programmable web applications. This episode breaks down how small businesses and freelancers can build professional IVRs, round-robin call routing, voicemail with automatic transcription, and call recording — all for around $35/month. We cover the core mechanics of TwiML and webhooks, the learning curve of SIP, new features like "Bring Your Own JSON" in Studio, and the legal compliance requirements for call recording. If you've ever wanted to replace a costly PBX with a cloud-based system you can version-control and deploy, this is your starting point.