In this week’s episode, Jared and Chris explore the difference between creating
procedures people follow and building systems people believe in. They explore New
Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what
happens when employees are asked to adopt systems they didn’t help create. Along the
way, they discuss how strong teams embrace challenges during change — and why
respected long-term employees often become the key stewards of lasting system
improvement.
(00:00) Coffee Culture on the other side of the Planet
(05:00) Kiwi Coffee Organizations
(11:25) Buy-in vs Compliance
(19:25) Employee Ownership of a System They Didn’t Create
(23:00) Teams Embracing Challenge During Change
(34:00) Veteran Employees as System Stewards
🔗 Links –
Brenè Brown - Dare to Lead (2018)
https://brenebrown.com/book/dare-to-lead/
Bob Chapman - Everybody Matters: The Extraordinary Power of Caring for you People
Like Family (2015)
https://www.barrywehmiller.com/bobchapman/book
Cat & Cloud:
Instagram www.instagram.com/catcloudcoffee/
Webstore www.catandcloud.com/
We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with
the mission to inspire connection by creating memorable experiences, and we created
this podcast to continue forming those connections inside and out of our cafes.
The Cat & Cloud podcast was created as a space for us to share our experiences in the
coffee industry and starting a business. Each week we sit down to talk about new
challenges as business owners, how we utilize our mission and values to make decisions,
and answer questions from our listening community. If you’re looking to expand your
coffee knowledge, get some advice for your own small business, or just like the vibes,
give us a listen!
Enjoy!
Podcast Info and Contact: www.catandcloud.com/podcast
Instagram: www.instagram.com/catcloudcoffee/
Webstore: www.catandcloud.com/
Roasters Choice Subscription: www.catandcloud.com/collections/subscriptions
Wholesale Partners: Interested in serving our coffee at your business? Learn more about our Partner Program https://catandcloud.com/wholesale
Cat & Cloud Coffee was founded in 2016 by three friends who believe experiences and connections shape our lives. Former barista champions and lifelong coffee professionals, they envisioned a better way to do business and set out to create a values-driven organization that put culture first.
Our mission is to inspire connection by creating memorable experiences. Whether it's with guests in our 4 retail locations in Santa Cruz, our team members, or our wholesale partners across the country, we strive to leave everyone better than we found them. The Cat & Cloud Podcast is a space for us to share our experiences and adventures in coffee and business in hopes of inspiring more people to create culture and values-driven organizations.
Hosted by Chris Baca and Jared Truby
