Episode Details

A six-year-old Manchester United season ticket holder, Ruari, is being denied entry to the first game of the season after his account was flagged for suspected ticket touting — despite his mother Katie insisting she’s just helping family manage tickets. Ruari, a lifelong supporter who’s even been a mascot, is heartbroken to miss the opener, and his story has gone viral. The club’s crackdown, which recovered over 14,000 tickets last season, has caught innocent fans like Katie in the crosshairs — even though she’s helping 19 relatives and uses shared devices, which the club deemed suspicious. Her appeal was denied, and while the club won’t comment on Ruari’s case, the emotional fallout highlights the painful tension between stopping scalpers and protecting loyal fans.

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