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The Cornish Fishmonger's Rob Wing: selling fish online, why customer service is essential

The Cornish Fishmonger's Rob Wing: selling fish online, why customer service is essential

Episode 77 Published 9 years, 7 months ago
Description
Rob Wing is the founder of The Cornish Fishmonger. He started the B2C eCommerce site to increase the sales of his traditionally B2B wholesale business - and the eCommerce side is now driving 1,000 orders a month. Whilst the core focus remains wholesale, he and his team have put a lot of effort into making sure their customers are well looked after to make sure they get a great experience from the food, and come back to buy again and again.

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