Episode Details

Fresno’s 911 dispatchers are crushing it—jumping from 63% to over 75% of calls answered within 15 seconds since 2022, on track to hit 85% this year as they race toward the state’s 90% goal. Thanks to a pay raise that helped fill 99 of 114 budgeted positions, they’re gaining momentum—but the job’s brutal: handling shootings, mental health crises, and more, with low pay and long hours making retention tough. Officials say dispatchers deserve better pay and retirement benefits. Meanwhile, a new state-of-the-art communications center opens in 2027 to handle the load. County sheriff’s dispatchers are also improving, hitting 85.5% with policy tweaks, but still need more staff to meet the benchmark.

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