Episode Details

The government is pulling the civil servant pension scheme back in-house after Capita’s botched management left thousands in financial distress—some facing delays of up to a year, forcing retirees and widows onto food banks and universal credit. Despite a $239 million contract, Capita repeatedly missed performance targets, prompting officials to draw a line in the sand and launch a long-term plan to reinsure the service. Capita insists it’s ready to clear the backlog, but the government’s move signals a firm commitment to direct control and better service.

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