Episode Details

The psychological contract is the mutual understanding between an employer and employee about their respective obligations to each other.

There are no rules for these contracts: they’re based purely on people's perceptions, and they exist in people’s heads, not in formal documents.

No matter how hard you work to keep your people happy, it's never enough: privileges just become entitlements. But there are three things that actually do make a difference… and they cost you nothing.

If you want to make sure your people feel valued, have a listen to Ep.347: How to Wildly Exceed Your People’s Expectations

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