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How the Curse of Knowledge Hurts Your Office Communication
Season 3
Episode 117
Published 1 month ago
Description
Lucas and Luna explore the Curse of Knowledge — a cognitive bias where experts forget what it's like not to know something. Using examples from engineering handoffs, cross-department presentations, and onboarding at companies like Stripe and Bridgewater Associates, they explain why jargon and assumed context damage collaboration, and offer specific techniques — including the Mom Test and the 12-year-old rule — to overcome it. Listeners learn one concrete communication fix to try this week.