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How a Landscaper Scaled to 40 Million by Fixing Sales Handoffs
Season 3
Episode 110
Published 6 days, 19 hours ago
Description
Most small businesses lose customers not because of bad service but because of a broken handoff between sales and operations. In this episode, Lucas and Luna break down how one landscaping company in Denver hit $40 million in revenue by fixing a single handoff point. They explore why the founder stopped hiring solo sales reps, how he built a transition team called 'The Hinge', and why the first 48 hours after a signed contract determine long-term retention. Specific numbers, a real company case, and a framework any service business can apply this week.