Episode Details

StubHub’s FanProtect Guarantee is falling short for fans who paid big bucks for World Cup tickets—many are stuck with cancellations, delays, and no real recourse, sparking class-action lawsuits across Canada and the U.S. StubHub allegedly sold tickets they knew they couldn’t deliver, leaving fans out of major experiences and stuck with extra travel and hotel costs the guarantee doesn’t cover. When fans go legal, refunds speed up—raising suspicions that StubHub prioritizes litigants. The company’s confusing arbitration process and shifting dispute addresses make resolution harder. Even worse, StubHub profits from cancellations by charging sellers fees and earning interest on customer funds while fans wait, turning refunds into a slow, costly ordeal.

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