Episode Details

Telstra’s massive triple-zero outage in July — which blocked over 600 emergency calls — was avoidable, according to their own admission. The root cause? A missed software update and an undocumented design change that left a network time server stuck in 2006, invalidating security certificates across critical systems. A failed GPS card after maintenance, compounded by poor documentation and neglected updates, created a perfect storm. Now facing a Senate inquiry, Telstra’s CEO must explain how to prevent such failures — and whether Australia’s emergency services are truly safe.

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