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BPL Pays Customers Back After Outages | Bahamas News
Description
Bahamas Power and Light is finally paying back over 72,000 customers — more than $610,000 total — after years of blackouts and regulatory failures during 2018 and 2019. The Utilities Regulation and Competition Authority chose to return the money directly to consumers instead of keeping it as fines, ensuring those hit hardest by outages get relief. BPL, which had fought the findings for years, has now dropped appeals and agreed to the settlement. URCA is closely monitoring the distribution and pushing for lasting improvements in reliability — no more price hikes to recoup costs. This is a win for customers, but the pressure on BPL to deliver consistent service remains.
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