Episode Details

Join Ryan Graves, Director of Patient Experience, as he sits down with Charity Gilmore, Director of Primary Care Services for URPG, for a meaningful conversation exploring:

• Charity’s journey to the medical profession, including her path to nursing and how her son’s long-term health needs influenced her perspective and empowered her as an advocate for her family
• The role of primary care as the hub of overall health, even for healthy individuals, and the positive impact of URPG’s primary care physicians
• Efforts to reduce new patient wait times for primary care from 18 months in 2025 to about 50 days currently, including recruitment, streamlined workflows, and expanded use of advanced practice providers
• URPG’s reach across the region, serving communities beyond Wichita Falls and supporting patients who drive long distances for access to care