Episode Details

Ottawa homeowners are reeling after a massive Canada Day storm flooded thousands of basements — but many are shocked to learn their “enhanced” insurance doesn’t cover groundwater damage. Margaret Cooper, 71, thought she had top-tier protection, only to be told her insurer won’t pay for seepage. Standard policies typically cover internal water sources like burst pipes, but groundwater often requires extra, separate coverage — and even then, insurers rarely approve claims, with repairs costing tens of thousands. Legal experts are raising alarms about transparency, while the province looks into aid — but for now, homeowners face mounting bills and repair uncertainty.

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