Episode Details

T-Mobile is quietly auto-upgrading thousands of long-time customers off outdated plans — some dating back 15 years — without asking. Your next bill will reveal the change, which they’re calling “like-for-like” with modern perks like faster data, better hotspot options, and even Netflix — but also ditching old benefits like Apple TV Plus or the Kickback discount. The move simplifies over 1,000 legacy billing codes, streamlining their systems like a phone OS update. While they promise your monthly cost won’t jump, there’s no guarantee it’ll stay the same — and if you don’t like the new plan, you’re on your own. T-Mobile admits this may spike customer service calls short-term, but they’re betting it’ll make things smoother for everyone in the long run.

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