Episode Details

Origin Energy is refunding over 4,500 customers after its “Ongoing Saver” plan misled them into paying more than a basic plan — sparking an apology and compensation offer of around $60 per customer. The ACCC intervened but chose not to pursue legal action, while consumer advocates warn this reflects a broader problem: confusing energy plans trap customers in costly loyalty penalties. Origin has paused the problematic plan and will contact affected users directly — without ever asking for bank or card details, so listeners are reminded to stay vigilant against scams.

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