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Disabled Twins Denied Access on Flight | Brisbane News
Description
Disabled twin brothers were denied wheelchair access on a Virgin Australia flight from Brisbane to Bali, forced to walk the length of the plane unassisted — sparking a lawsuit against the airline, the federal government, and Bain Capital. The family claims this discriminatory treatment caused severe psychological harm, including heightened anxiety and loss of trust in public transport. They also allege the Department of Foreign Affairs failed to provide adequate consular support when they were stranded in Bali, while Bain Capital, Virgin’s parent company, didn’t intervene. Though the Australian Human Rights Commission previously dismissed some claims as lacking substance, the family is now seeking compensation and policy changes to ensure accessibility and dignity for travelers with disabilities.
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