Episode Details

Most recruiters will do everything they can to avoid refunding a client. After all, we've invested time, expertise and effort into making the placement.

But what happens when continuing to honour a replacement guarantee starts costing your business more than it's worth?

I recently had my first recruitment fee refund of my 20-year career. Giving money back wasn't a sign of failure, but a strategic business decision that freed up valuable time, strengthened the client relationship and ultimately generated more revenue.

If you've ever struggled with replacement guarantees, difficult briefs or knowing when to move on, this episode offers a different perspective.

Tune in for:

👉 Why protecting every fee isn't always the best business decision
👉 How to evaluate the true cost of replacement work
👉 When refunding a client can actually strengthen the relationship
👉 Why opportunity cost matters in recruitment
👉 How freeing up your desk can increase revenue

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