Episode Details

A major aged care provider, Arcare, is under fire in a class action lawsuit alleging it illegally charged residents for services they couldn’t use—like high teas and exercise classes—across 50+ facilities over six years. The claim says these fees were bundled into mandatory packages, forcing vulnerable seniors into unfair financial arrangements, even when they were legally entitled to the services or physically unable to access them. One resident, an 82-year-old woman, was charged for Wi-Fi and bus trips she couldn’t use due to her condition and lack of tech skills. The lawsuit accuses Arcare of exploiting trust and systemic neglect, while the company remains silent, citing court proceedings. The case is open to anyone who paid these fees during the specified period.

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