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AI Takes Over Quebec’s Health Calls | Edmonton News
Description
Quebec’s Info-Santé 811 just got smarter—thanks to AI. This is Canada’s first health service to deploy artificial intelligence to handle routine calls, like flu or stomach bug concerns. The AI tool, Navig, trains non-clinical agents to triage callers with medically-approved guidance, so nurses can focus on urgent cases. Since rollout in April, over 17,000 adult flu and gastro calls have been managed—cutting nurse workload and wait times. The system’s success could soon expand to doctor’s offices and even social services, aiming for a future where AI and humans work together to deliver faster, fairer care.
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