Episode Details

Telstra’s CEO cut her vacation short as top executives prepare to testify in the Senate over a catastrophic mobile outage triggered by a software glitch that sent systems back to 2006—crippling emergency services, trains, and EV chargers. While Telstra conducted welfare checks and apologized for the disruption, including offering condolences to the family of an elderly woman who died during the outage (though officials confirmed it wasn’t caused by the outage), the incident reignites fears over Australia’s outdated telecom regulations. A similar failure in Jersey in 2020 raises alarms, and Telstra now faces a 45-day deadline to submit a full report—or risk steep penalties—as the government vows to hold them accountable for safeguarding lives.

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