Episode Details
Back to Episodes
How a Dog Groomer Scaled to 10 Million by Fixing One Metric
Season 2
Episode 100
Published 1 week, 4 days ago
Description
This episode of Scaling Up with Fexingo examines how a single-location dog grooming business in Columbus, Ohio, grew from $1.2 million to over $10 million in annual revenue without opening a second store. Founders Jenna and Mark Rivera focused relentlessly on one metric: technician utilization rate. Lucas and Luna break down how they reorganized scheduling, introduced tiered pricing by dog size and behavior, and used a proprietary software tool to track every minute of groomer time. The result was a 40 percent increase in throughput from the same eight grooming stations. This case is a masterclass in operational leverage for any service business. No new locations, no new hires — just better use of the capacity they already had.