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Ticketmaster Canceled Mom’s Concert Tickets | Austin News
Description
A mom in San Marcos, Judy Medina, was devastated when Ticketmaster canceled her and her daughter’s concert tickets—just because her account triggered a bot-detection alert. Despite sending in her ID to prove she’s human, Ticketmaster claimed she missed the appeal deadline, even though she later passed a security check. Thankfully, Ticketmaster eventually restored her tickets, but Judy’s story highlights how frustrating and opaque these automated systems can be. The company now advises fans to act like regular users—no VPNs, no page-refreshing marathons—and hopes to be more transparent about these policies moving forward.
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