Episode Details

SHOW NOTES (SURVIVE VERSION)

Episode Title: The Year in Review: The Assistant Manager’s Operational Post-Mortem (Episode 120) 

Episode Description: "You are a manager who is failing because you are treating the past year as a series of unrelated events." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop being "reactionary firefighters" and start acting as "operational post-mortem analysts" who use data to prevent recurring failures.

What You Will Learn:

• Shift-Performance Autopsy: How to systematically dissect your shift’s biggest failures to identify the root causes.
• Operational-Efficiency Audit: Identifying and eliminating "time-sinks" that keep you from performing at a manager-level.
• Team-Competency Baseline: Leveraging multi-channel training to close team skill gaps identified over the past year.
• Analytical Management: Transitioning from "surviving the day" to designing a high-performance operation.

Resources & Links:

• Download the Assistant Manager’s Annual Operational Post-Mortem Checklist: Text the code word SURVIVE120 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Get the Digital Interactive Version: Email the code word SURVIVE120 to admin@cstorecenter.com for a mobile-friendly checklist.
• Recommended Listen: Thrive: Episode 129.