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122. Automating the Contact Center With Journey
Description
On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.
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Here’s what we talked with Brett and Satish about:
* Why contact centers are now the single greatest target for fraud
* How the existing ways of establishing trusted identity fall short
* Journey’s innovative use of Zero Knowledge and Zero Trust
* How Journey benefits the contact center
* Use cases that demonstrate how Journey and Blue Prism are better together
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Learn more about contact center automation: https://bit.ly/contact-center-automation-guide