Episode Details

What separates an average restaurant manager from a truly great general manager? In this episode, Roger sits down with Andrew Roy, General Manager of Mahogany Prime Steakhouse, to discuss the leadership habits, systems, and financial discipline that drive successful restaurants. From hiring and accountability to labor management, guest recovery, online reviews, inventory, prime cost, and profitability, Andrew shares practical strategies every restaurant owner, operator, and GM can put to work immediately. Whether you're leading one restaurant or a growing team, this episode is packed with real-world advice to help you build stronger people, deliver better hospitality, and run a more profitable operation. ▶️ Watch now: https://restaurantrockstars.com/audio/495-restaurant-general-manager-secrets/ 👉 Want to build a more profitable restaurant? Join the Restaurant Rockstars Academy for proven systems, practical training, and expert coaching: https://restaurantrockstars.com/joinacademy Thank You to our Sponsors: ⭐️ Smithfield Culinary serves up perfect proteins for every dish and every daypart like Smithfield’s new ready to eat select bacon, Its premium, ready to cook bacon that will elevate your menu and your bottom line. Smithfield Select saves you time, labor and back of house costs all while satisfying your guests. When you partner with Smithfield, you serve what you love and your guests will love what you serve. To order or more information go to: https://www.smithfieldselect.com ⭐️ Owner.com: Owner.com runs automated marketing campaigns for your restaurant that send personalized offers, order reminders, promotions, and new menu announcements automatically to your guests. So your marketing works for you every single day.And here’s the real power move: Owner.com gives your restaurant your own branded app. Go to https://www.owner.com/rockstars