Episode Details

SHOW NOTES (SURVIVE VERSION)

Episode Title: Absenteeism Mitigation: Enforcing Strict Attendance Protocols and Objective Accountability (Episode 100) 

Episode Description: "You caused this attendance crisis because you accepted weak, informal excuses and completely failed to enforce a strict standard of accountability, silently teaching your entire staff that the schedule is entirely optional." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop being overly sympathetic to call-outs and start enforcing strict, objective attendance protocols to protect their reliable staff.

What You Will Learn:

• Mike's Professional Background: Why tolerating casual text-message call-outs is an active punishment against the good employees who actually show up for their shifts.
• Banning the Text Message: How to firmly establish that texting in sick is completely unauthorized and must be treated as a severe disciplinary violation.
• The Objective Intake: Why you must stop acting like a doctor or a judge, and instead use objective questions to document the absence and apply the corporate policy.
• The Return-to-Work Conversation: The exact procedure for intercepting an employee before they clock back in to document the absence and establish a permanent paper trail of accountability.

Resources & Links:

• Download the Absence Intake and Return Protocol: Text the code word SURVIVE100 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Get the Digital Interactive Version: Email the code word SURVIVE100 to admin@cstorecenter.com for a mobile-friendly checklist to log your proof of work.
• Recommended Listen: Thrive: Episode 109.