Episode Details

Today, Telstra’s chief financial officer Michael Ackland fronted up to the nation’s media to apologise – and answer questions about a massive outage that plunged the country into chaos. It stopped trains, turned off traffic lights and forced shops to close after Eftpos systems failed. And some calls to triple zero didn’t go through. Technology reporter Josh Taylor speaks to Reged Ahmad about what happened, who will take the blame and what can be done to make sure crucial connectivity is not lost again