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How One Handyman Service Scaled to 40 Million by Fixing Technician Training
Description
Most service businesses think scaling is about more trucks, more ads, or better software. But one handyman franchise in the Southeast grew from $2 million to $40 million in five years by doing something almost nobody talks about: redesigning how they train new technicians. In this episode, Lucas and Luna break down the specific training program — called 'The 90-Day Proficiency Pipeline' — that turned a high-turnover industry problem into a competitive moat. They walk through the four phases of the program, the surprising metrics that improved (customer satisfaction scores went from 3.8 to 4.7 out of 5), and how the founder financed it without venture capital. If you run a business where people are your product, this episode will change how you think about onboarding.