Episode Details

If a customer returns a product they never actually sent back, who eats that loss? You do. And Amazon's automated refund system isn't doing you any favors. With ecommerce return rates hovering between 20 and 30 percent, depending on your category, it's a problem you can't ignore. Apparel returns? Worse. Electronics? Brutal. Neil Twa, your host, dives into the real impact of Amazon's returns policy shift on sellers at every level. He shares a story of an operator managing $65,000 a month across 14 SKUs, whose net margins took a hit from untracked returns. Neil outlines three critical moves to protect your margins: start by pulling your return report by ASIN this week. This isn't just theory, it's what works. The High Voltage Business Builders Podcast is here to help you navigate these challenges. Ready to implement with us? Join the Voltage Business Builders cohort at voltagedm.com?utm_source=rss&utm_medium=show_notes&utm_campaign=ep311 See your Amazon numbers in one place and protect your margins with Caiman Data at voltagedm.com: https://voltagedm.com?utm_source=rss&utm_medium=show_notes&utm_campaign=ep311&learn_mcp=1 See your Amazon numbers in one place and protect your margins with Caiman Data at voltagedm.com: https://voltagedm.com?utm_source=rss&utm_medium=show_notes&utm_campaign=ep311&learn_mcp=1