Episode Details

In this special HITEC edition of The Modern Hotelier, David Millili and Steve Carran sit down with Rodd Herron, Regional Sales Director at Sirma, to discuss how hotels can move beyond disconnected technology systems and prepare for the future of AI.

Rodd explains why fragmented hotel tech stacks continue to challenge operators and how integrating data across PMS, POS, spa, golf, and other systems creates a more unified guest experience. The conversation also explores practical strategies for implementing AI without unnecessary complexity, why security and compliance should be part of every AI conversation, and how hotels can avoid costly mistakes by taking a thoughtful, phased approach.

Whether you're evaluating AI for the first time or looking to connect your existing technology ecosystem, this episode offers valuable insights into building a smarter, more connected hospitality operation.

In this episode, you'll learn:

• Why disconnected hotel systems remain a major operational challenge
• How AI can unify data across multiple hotel platforms
• The importance of security and compliance in AI adoption
• Why planning and starting small leads to better AI implementation
• How Sirma helps hotels integrate technology and future-proof their operations

Watch the FULL EPISODE on YouTube: https://youtu.be/I4WSbmAVycg

Links:
Rodd on LinkedIn: https://www.linkedin.com/in/rodd-herron-28186a1/
Sirma: https://sirma.com/

For full show notes head to: https://themodernhotelier.com/episode/297

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.