Episode Details
Back to EpisodesCurator Hotels VP on Why Labor Costs Drive Every Tech Decision
Description
Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move.
💸 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase.
🏚️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first.
🧪 A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely.
☎️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them.
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