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Petco’s Vet Strategy in a Digital Pet World
Description
Pet owners ditched trips to the store for pet supplies during the pandemic—and online shopping for pet food is now dominating the market. While e-commerce wins on convenience and variety, traditional pet retailers like Petco are pivoting to stay relevant. They’ve paused new vet hospital builds to manage cash flow, but their service revenue—including vet visits—is rising. Analysts worry this pause could hurt long-term competitiveness, but Petco’s strategy is to upgrade existing clinics and restart new builds by 2027, betting that hands-on care remains their edge in a digital-first pet care world.
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