Episode Details

What if the most common point of failure in your digital customer experience: the 'no results found' page, could become your greatest opportunity for conversion and discovery?

Agility requires not just adopting new technologies, but fundamentally rethinking core customer interactions, like search, that have remained static for far too long. It demands a shift from rigid rules to responsive, intelligent systems that learn from and adapt to customer intent in real time.

Today, we're going to talk about the evolution of on-site search. For years, it's been a functional, yet often frustrating, utility for customers. But with advancements in AI, it's transforming from a simple keyword-matching tool into a conversational discovery engine that can anticipate intent and drive a more intelligent customer experience.

To help me discuss this topic, I'd like to welcome Nitin Mangtani, GM and EVP of Agentforce Commerce at Salesforce.

About Nitin Mangtani

Nitin Mangtani is the SVP & GM of Retail at Salesforce. At Salesforce, Nitin's focus is building Agent-first commerce solutions. Previously, Nitin was the Founder & CEO of PredictSpring, a leader in Modern POS. Salesforce acquired PredictSpring in September 2024.

Nitin Mangtani on LinkedIn: https://www.linkedin.com/in/nitinmangtani/

---------- Resources ----------

Salesforce: https://www.salesforce.com

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