Episode Details
Back to Episodes#290: The Hospitality Platform Improving the Guest Experience | with Will Gilbert
Description
In this special episode, hosts David Millili and Steve Carran sit down with Will Gilbert, Co-Founder of Bodhi, live from HITEC, to explore how hospitality technology is rapidly transforming hotel operations, guest experience, and revenue performance.
Will shares how Bodhi has achieved 10X growth since last October, and why the company is positioning itself not just as a product vendor—but as a true hotel operating platform designed to unify fragmented systems across the hospitality ecosystem.
The conversation dives deep into how Bodhi is helping hotels deliver measurable ROI through its powerful ROI calculator, which links operational improvements directly to revenue impact, guest satisfaction, energy savings, and operational efficiency.
Rather than bolting on features or claiming AI hype, Will explains Bodhi’s philosophy of building a purpose-built, fully integrated platform that improves over time and delivers tangible business outcomes. From housekeeping optimization and valet integration to work order management and predictive insights, Bodhi is redefining what “platform” really means in hospitality tech.
The discussion also covers:
- Why most hotel “platforms” are actually disconnected products
- How guest experience issues directly impact revenue and ratings
- The importance of data security, including SOC 2 Type 2 compliance
- What’s next for the future of hotel operating systems
Watch the FULL EPISODE on YouTube: https://youtu.be/BF9nGmpAU-k
Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/
For full show notes head to: https://themodernhotelier.com/episode/290
Follow on LinkedIn: https://www.linkedin.com/company/the-..
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.