Episode Details

Ever wonder why the ISP technician who shows up to activate your fiber seems annoyed before you even speak? It’s not personal—it’s structural. This episode unpacks the hidden incentives, quotas, and regulations that turn a simple fiber activation into a rushed, scripted interaction. From Israel’s Ministry of Communications rules to global comparisons with Comcast and Deutsche Telekom, we explore how job design, training gaps, and callback metrics produce the famously brusque tech experience.