Episode Details

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Lance Salsman, SVP of Operations at Mike’s Red Tacos, joins Zack Oates to talk about scaling an experiential restaurant brand while staying obsessed with guest feedback. From his early days working at Pizza Hut as a teenager to leading operations at some of the biggest taco and pizza brands in the country, Lance shares what it takes to build systems that support both team members and guests.

Zack and Lance discuss:

• How Mike’s Red Tacos built a cult-like following
•  Why guest feedback shapes the menu and operations
•  The connection between team member experience and guest experience
•  Using technology to improve accuracy and speed
•  Scaling food truck operations into a growing chain
•  Why restaurant GMs are the most important role in the business

Thanks, Lance!

Links:

https://www.instagram.com/mikesredtacos/

https://www.linkedin.com/in/lsalsman/

https://www.linkedin.com/company/mikes-red-tacos/posts/

https://www.mikesredtacos.com/