Episode Details

Welcome to the ultimate support group for anyone who has ever been trapped on hold! In this episode of The Other Side of Midnight, host Walter Sterling unleashes a fiery rant about his agonizing, two-hour ordeal at the Apple Store, sparking a late-night therapy session for frustrated consumers. Listeners light up the phone lines to share their own infuriating encounters with terrible customer service. Expect hilarious and enraging stories about arrogant satellite dish companies refusing to take their hardware off a customer's icy roof, internet providers making cancellation completely impossible, and sarcastic employees asking callers if they know how to follow basic GPS directions. To top it all off, retired NYPD detective Vic Ferrari drops in for a gritty true-crime segment detailing a gruesome 87-year-old murderer in Brooklyn, and you'll even hear a bizarre detour into the world of alien DNA. Grab your receipts, dial in, and prepare to vent—because misery loves company!