Episode Details

AMD makes the chips that power AI. So when they deploy an AI HR agent across their entire 30,000-person workforce and report that it cut resolution times by 80%, that's not just a case study — it's a signal. In this episode, we dig into how AMD partnered with Kore.ai to give every employee instant, around-the-clock answers to HR questions — benefits, leave balances, policy lookups — without waiting in a ticket queue. Half of all queries are now handled entirely through self-service. Employee satisfaction scores jumped 70%. And AMD's HR team? They finally have time to do the strategic work they were hired for. But here's the part that really matters: AMD didn't just automate and walk away. They designed escalation in from day one. Sensitive issues — harassment reports, accommodation requests, complex benefits disputes — go straight to a human professional, with full context attached. That's the architecture the industry is converging on: AI for the routine, humans for the complex. If AMD, one of the companies literally building the AI revolution, is betting on this model internally, it tells you something about where enterprise HR is heading.