Episode Details

HCRG Care Group, a healthcare provider formerly known as Virgin Care, suffered a major data breach in February 2025 that exposed patients’ personal details including dates of birth, addresses, NHS numbers, and hospital IDs — yet didn’t notify victims until 15 months later, sparking outrage and fear over potential identity theft and financial harm. The company blames delays on complex investigations into exactly what data was stolen and who was affected, while insisting there’s no evidence the stolen info has been misused. Patients, like a furious 69-year-old from Bath, are demanding accountability, warning that such breaches leave people “worried to death.” Authorities say a third party gained unauthorized access, and HCRG is now working to support affected individuals while cooperating with law enforcement and regulators.

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