Episode Details

A family’s dream World Cup trip turned into heartbreak when $5,000 StubHub tickets vanished, leaving them stranded outside MetLife Stadium with no entry — and now nearly $12,000 in losses after a second failed ticket attempt. The Fullmer family, who had planned this once-in-a-lifetime outing since Hanukkah, faced chaotic StubHub communication, broken promises, and a frustrating chatbot ordeal. Despite StubHub’s apology and offer of a refund or replacement, the family remains furious and heartbroken — especially as the daughter feared her dad would feel like he let them down. With no resolution in sight and a refund delayed for up to 72 hours, the mother vows no other family should endure this nightmare. StubHub says they’re investigating the seller and stand by their FanProtect Guarantee — but for now, the Fullmers are left wondering if they’ll ever get their money back or their memories back.

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