Episode Details

Boston Logan Airport is splashing down $30 million to transform its restrooms — the top traveler gripe, now fixed with sleek upgrades like motion-sensor faucets, floor-length privacy stalls, and even a “refresh bar.” Eight new bathrooms are already live, timed for World Cup crowds, and travelers are raving — one guy even snapped a selfie comparing the vibe to Europe. TSA’s giving nods too. Massport’s CEO is personally overseeing real-time feedback and rapid maintenance, even planning a signature airport scent. This is part of a bigger push to boost customer satisfaction and climb to the top five nationally in three years, with 20 more bathrooms slated for upgrades thanks to a federal grant.

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