Episode Details

Dallas’s new water billing system, Dallas Go, has crashed and burned in its first month — flooding 311 lines with over 2,500 calls daily, ballooning wait times to 35 minutes, and triggering outrage over confusing setups, hidden fees, and bills as high as $10,000. City officials and even council members are caught in the chaos, struggling to navigate the system themselves. Business owners face extra hurdles with separate emails per account, while the city scrambles to fix the mess — temporarily waiving late fees and pausing shutoffs, but offering no clear timeline for when things will stabilize. Residents are furious, and the system’s rocky rollout proves that even well-intentioned tech can create major headaches.

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