Episode Details

Is managing feelings just practice management life? Host Maria Pirita and Dr. Andy Roark tackle a mailbag from a practice leader exhausted by constant team “feelings,” passive-aggressive conflicts, and the sense that leadership must coddle and babysit instead of getting work done. They agree that emotions are part of leadership, but emphasize the goal is not endlessly mediating drama, it is building a team that can self-regulate and resolve conflict. They discuss reframing feelings as part of the job, distinguishing one-off issues from patterns, and diagnosing whether friction is a systems problem (unclear roles, expectations, SOPs) or an interpersonal problem involving a specific person. Tools include root cause analysis using repeated “whys,” training in conflict management and DiSC communication styles, setting culture through team agreements or “great team” exercises, reinforcing purpose and appreciation, and coaching with intentional friction so escalating to leadership is not the easy button.

Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

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