Episode Details

Harvard and Tulane academics traded lecture halls for Santa Fe’s streets, diving into a local company’s scheduling revolution—not just tech, but human connection. What they found was startling: empathy workshops with caregivers, mindfulness, and emotional mapping that sparked real warmth and memory. The real innovation? Not AI or algorithms, but the “loving kindness” that fuels trust, accountability, and tough conversations. Their takeaway? The invisible architecture of true collaboration is built on relationships—not spreadsheets.

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