Episode Details

Ottawa paramedics made major strides last year, hitting response time targets for most emergencies — even shaving down “level zero” unavailability from over 73,000 minutes to under 900. While they narrowly missed the 75% mark for the most critical CTAS 1 calls (70.4% vs. 8-min goal), they excelled on urgent and low-priority calls, including 70% success on life-saving cardiac arrests with a 6-min target. Boosted by 140+ new hires and smarter deployment across urban and rural zones, the system now cuts hospital handover delays, earned global accreditation for their command center, and expands home-based care to ease hospital strain — all signs of a system turning the corner after years of struggle.

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