Episode Details
Back to EpisodesIn the Books Episode #19: Dealing with Difficult People: For Fire and EMS Organizations
Episode 2300
Published 2 months, 3 weeks ago
Description
In this episode of In the Books, David Rhodes sits down with retired Fire Chief Jerry Streich to talk about a critical but often overlooked challenge in the fire service: managing difficult people.
Drawing from decades of leadership—and a powerful personal experience that shaped his perspective—Streich shares insights on toxic behavior, workplace culture, and the people skills every firefighter and officer need but rarely gets trained on.
🔥 In this episode:
- How difficult personalities impact morale and operations
- Early warning signs of toxic behavior
- Practical tips for addressing conflict and setting expectations
- Why leadership must focus on people—not just emergencies
📘 Dealing with Difficult People is available now at FireEngineeringBooks.com
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