Episode Details
Back to EpisodesHow to Fix Guest Complaints Before They Become Bad Reviews
Description
Most unhappy guests will never complain. They will just leave.
And if your team is not paying attention, you may not know there was a problem until the review shows up or the guest never comes back.
In this episode, Chris breaks down how to spot guest issues before they are spoken and how to handle complaints in the moment.
Because a guest who complains is not always the problem.
Sometimes they are giving you one last chance to fix it.
If your team is not reading the room or asking better questions, you are probably missing patterns that cost you repeat business.
Bad nights happen. But bad nights handled well can become loyalty stories.
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đź“ŚAdditional resources
🔴Grab the books “How to Make Top-Shelf Profits in the Bar Business!” and “Menus that Sell” here:
→ https://barbusinesscoach.com/book/Â