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Why PLG Products Should Build a Company-Switching Cost Layer
Season 1
Episode 38
Published 2 weeks, 5 days ago
Description
Most PLG teams obsess over activation and expansion but ignore the moment a user cancels. In this episode, Lucas and Luna examine how product-led companies like Notion and Figma build 'switching cost layers' — lightweight, non-punitive data and workflow dependencies that make leaving feel like rebuilding from scratch. They break down the psychology of inertia in B2B SaaS, the difference between good switching costs (exportable templates, embedded workflows) and bad ones (data hostage situations), and why a company like Salesforce has historically been so sticky despite clunky UX. Listeners learn one concrete metric to track: the 're-creation time' a user would need to replicate their setup in a competitor. Taped June 8, 2026.